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SMCI's recruitment, screening, interviewing, and reference checking procedures are designed to ensure that every consultant placed with a client is appropriate to the needs of the
client. SMCI guarantees that each consultant placed with a client:
- Has the skills, expertise and background represented.
- Is professional in demeanor, attitude and capability.
- Will perform his or her professional responsibilities in a conscientious and industrious manner.
- Will meet or exceed the client's productivity expectations.
We believe that if our client is not satisfied with a consultant placement, we have not properly done our job and therefore are not entitled
to compensation. Therefore SMCI offers this Unconditional Guarantee: If a client determines during the initial two weeks of a placement that a consultant is not suitable to its requirements, and informs the SMCI representative of this determination, SMCI will not charge for the consultant's services for this period.
Following the Unconditional Guarantee period, the client may request the removal of any consultant who in the client's estimation is unsuitable for its needs and SMCI will, at the election of the client, provide a suitable replacement at the same or higher level of professional classification at no change in professional rate.
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